Return and Refund Policy

At Panda Crew, we offer a 30-Day Money-Back Guarantee, meaning you have 30 days after receiving your order to request a return.

Return Eligibility

To qualify for a return, the item must be:

• Unused and in its original condition

• In its original packaging (not including shipping box or bag)
  

• Accompanied by proof of purchase

Contact us at hellopandacrew@gmail.com before returning anything. Returns sent without approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Please use a trackable shipping service. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If there is a problem, contact us as soon as possible and include:

• Your order number

• A description of the issue

• Clear photos or videos

After reviewing the request, we may provide a replacement, refund, store credit, or another reasonable solution.

We do not cover damage caused by misuse, improper handling, normal wear, or failure to follow product instructions.

Non-Returnable Items

We may not accept returns for:

• Used, worn, altered, or damaged items
  

• Customized products
  

• Final-sale items

• Items returned after 30 days

• Items missing packaging, parts, or accessories

Refunds

Once your return is received and inspected, we will notify you whether the refund was approved.

Approved refunds will be sent to the original payment method within 5-10 business days. Your bank or payment provider may take additional time to process it.

Order Cancellations

Orders may only be canceled before they enter processing or fulfillment. Once an order has shipped, it cannot be canceled.

Contact Us

For return or refund questions, contact:

hellopandacrew@gmail.com